Chapter 16 introduced you setting up your hospitality service. The chapter began by exploring the types of hospitality services that could enhance your business. We then explored further the benefits of having
a hospitality service in your business. We reviewed the types of licenses,
permits, and inspections that would be needed for various types of
hospitality services. Finally, we discussed what is involved in setting up
a food based service, a hospitality service, human services, and animal
services. The following exercises will help reinforce the concepts
presented in the textbook.
Key Terms
DHHS: The Department of Health and Human
a division of government services established in 1953 is a cabinet-level department of the U.S. federal government with the goal of protecting the health of all Americans and providing essential human services.
POS: Point of Sale
a term used to describe the transaction between
the retailer and the consumer. When the transaction is made through a third party merchant, such as a debit or credit card, a Point of Sale device is used to complete and record the transaction. It is the moment of transaction between a business and a consumer for goods or services
rendered.
Certificate of Occupancy
a certificate usually issued by the municipality fire department to designate the number of people that can occupy your retail space at any one time. It is normally based on the size of your retail space as well as the zone in which you are located.
Resale Permit
permit allows your food or retail establishment to make certain nontaxable purchases, such as wholesale food inventory.
Sales & Use Permit
A seller’s permit that allows a state to identify a business as a collector of sales tax. Most businesses, especially in the food and beverage industry, need to obtain a seller’s permit as well as the resale certificate.
PACCC: Professional Animal Care Certification Council -
provides independent certifications in the field of pet care
Expected Outcomes
Have an understanding of the different types of hospitality services
Recognize the benefits of having a hospitality service
Know the types of licenses, permits, and inspections needed for different types of hospitality services
Be able to describe what is involved in setting up a food based service
Be able to describe what is involved in setting up a retail based service
Be able to describe what is involved in setting up a human based service
Be able to describe what is involved in setting up an animal based service
Key Concepts
All business is a hospitality industry
Having a hospitality service can enhance the overall experience customers have at your business.
A hospitality service can give customers “something to do” so they donʼt feel a sense of delay and waiting.
There are 4 main types of hospitality services: food based, retail based,human based, and animal based.
A hospitality service sets your business apart. The uniqueness can create a buzz that results in free advertising through word of mouth.
Services should be sold. Be careful about offering free items as it can be considered a form of enticement which is against healthcare laws.
Your hospitality service helps you brand your business and provides for further marketing.
Having a hospitality service provides perks for staff, increasing loyalty and lower turnover.
Ultimately a hospitality service provides increased revenue.
Basic Definitions: • Licenses – establish a business • Permits – allow for services • Inspections – prove a minimum standard is met
Each state and municipality is going to have their own variations of common laws. You need to check with your specific state and city to ensure you are following the law to their specifications.
Knowing what permits and licenses are required is your responsibility.
Food based services have numerous and specific regulations with multiple permits, and inspections, and staff certifications.
OSHA governs all aspects of job safety regardless of the type of hospitality service. Consulting the OSHA regulations for your hospitality service is important to ensure you are meeting all required regulations.
Retail based services are among the easiest to set up and the least complex to obtain permits.
In the simplest case, you can have a display and catalog from which customers can order items.
Human based services carry a higher level of liability since human contact is the core of the service.
Human based services require training, certifications, and professional licensing for staff who perform certain services.
Animal services are not as extensively regulated, but focus on human safety and animal welfare.
Chapter Slogans
Healthcare is a hospitality industry!
Nobody helps you.
You have to know what you donʼt know.
Get a specialty lawyer!
What customers say with their mouths is interesting, but what they say with their wallets is how they really feel.
THINGS TO CONSIDER
How do you want to differentiate your business from others?
What services do you have an interest in?
What can you afford?
What level of compliance, permits, and inspections are you willing to endure?
POUND THE PAVEMENT
Consider what service you want to offer. Go to multiple sites of that type of service. Talk to staff and owners. Ask what challenges they encountered, what they wish they would have known, and what advice they would give to someone trying to offer that service to customers.
