Chapter 18 introduced you the value in accreditation.We discussed advantages and disadvantages of attaining accreditation.We discussed the challenges associated with attaining accreditation. We then listed various accreditation organizations.We reviewed the common requirements and processes of attaining accreditation.We explored whether attaining accreditation is the right choice for your business.We explored the advantages and disadvantages of competition in your business.Finally, we explored the advantages and disadvantages of winning awards for your business.The following exercises will help reinforce the concepts presented in the textbook.
Key Terms
Magnet Status
The Magnet Recognition Program through the AANC designates organizations worldwide where nursing leaders successfully align their nursing strategic goals to improve the organization’s customer outcomes.
Studio 54 Effect
The effect exclusion has on the human psyche such that people want to have or participate in the very thing they are excluded from. It describes the paradoxical behavior of people to want what they cannot have. Its implementation in a customer service construct in which customers displaying difficult or even abusive behaviors suddenly correct their behaviors at the prospect of being excluded from continued patronage at the very establishment they are abusing.
Expected Outcomes
Recognize the advantages of attaining accreditation
Recognize the disadvantages of attaining accreditation
Understand the challenges associated with attaining accreditation
Be aware of the various accreditation organizations
Know the common requirements and processes of attaining accreditation
Have decided whether attaining accreditation is the right choice for your business
Recognize the advantages of competition in your business.
Recognize the disadvantages of competition in your business.
Recognize the advantages of winning awards in your business.
Recognize the disadvantages of winning awards in your business.
Key Concepts
Accreditation is a review process that allows organizations to demonstrate their ability to meet regulatory requirements and standards established by a recognized accreditation organization.
Accreditation is both a status and a process.
Accreditation aims to improve quality of care, increase community confidence, reduce liability
Accreditation can be costly, time consuming, and can require significant staff and resources.
Research has demonstrated minimal to no improvement in the quality of care with the attainment of accreditation.
The biggest challenge of accreditation is adapting the organization to meet the agency requirements.
The major steps toward accreditation include: Preparation, Application,Initial Review Process, On-Site Survey, Evaluation, and Decision
Too many accreditations can be damaging to your business’s reputation. Choose those that are most appropriate and market those.
Remember, accreditation is in part political, be aware of this as you accommodate surveyors.
Competition improves staff morale and confidence.
Competition provides an honest assessment of your business’s standing in your industry
Awards can provide your business notoriety and allow for marketing tools to increase patronage and revenue.
Chapter Slogans
People need reassurance.
Accreditation is perception
More isn’t always better
Accreditation is politics
THINGS TO CONSIDER
How do you want your business viewed by customers?
How do you want your business viewed by staff?
POUND THE PAVEMENT
Go to different facilities, those that are accredited, those that aren’t, and those that have multiple accreditations.Experience the service and care provided. What resources are available to you? How are the staff? Do they seem happy? Do they treat you well? Is the service forced or genuine? What is the quality of care provided? What is the level of expertise and experience in service that is provided?
Then compare and contrast the 3 and determine for yourself what value accreditation has made to each of the facilities.
